Principal Profiles
Lance Topping, President and Chief Wonk
Before founding BizWonk, Lance managed a software development organization at Xerox Corporation (SMART Solutions). The team focused on emerging technologies and strategic initiatives such as benchmark-setting achievement of CMM Level 2. (At the same time, the group achieved more than half of the Level 3 KPAs.) Applications were developed using leading edge technologies, and the group achieved very high levels of customer satisfaction as rated by customer surveys.
Examples of some applications developed were the Xerox Marketplace, Worker's Compensation Reporting Tool, Xerox Management Model, and Customer Satisfaction Survey Tools.
Some internal customer comments are listed below:
“SMART Solutions was the only vendor to respond to the development requirements using state-of-the-art applications, and to address capabilities for future expansion.”
“SMART Solutions fully met the deliverables and provided a high-quality product, on time and within budget.”
“SMART Solutions has always been very customer-oriented. They work closely with our staff to define requirements, recommend cost-effective solutions, and then deliver thoroughly tested and user friendly software.”
You can reach Lance at ltopping@bizwonk.com.
Suzanne Topping, Vice President and International Wonk
Before starting BizWonk, Suzanne Topping ran the globalization process improvement consulting company named Localization Unlimited. In this capacity, she helped:
- Product development companies better understand global development issues
- Translation companies make the transition to offering localization services
- Localization companies develop processes for dealing with specific client challenges
Prior to opening Localization Unlimited in 1998, Suzanne spent 10 years with a Fortune 500 Company, where she founded several organizations devoted to managing projects which converted US-based products for international sale. These groups managed localization activities for a wide range of products including thermal printers, digital printing kiosk systems, inkjet printers, digital scanners, and digital cameras.
Suzanne has given presentations at Localization Industry Standards Association (LISA) Forums, SimulTrans forums, International Resource Group meetings, Project Management Institute events, and the Software & Information Industry Association symposium. She has written for Language International magazine, and is a frequent contributor to Multilingual Computing & Technology magazine. She also authored a chapter in a book titled Language Management-Case Studies in Translation, Localization, and Internationalization, published by John Benjamins. (For a complete listing of Suzanne's portfolio, see our Published Works page.)
You can reach Suzanne at stopping@bizwonk.com.